Helyx Health Privacy Policy

Effective Date: September 8, 2026
Last Updated: September 8, 2026

Helyx Health (“Helyx Health,” “we,” “us,” or “our”), operated under the legal entity Redwood Phoenix Medical Inc., is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and disclose information when you visit helyxhealth.org (the “Site”) or interact with us.

Note: This Privacy Policy governs our website and general business practices. If you are a patient, our collection, use, and disclosure of your Protected Health Information (PHI) is governed separately by our Notice of Privacy Practices (NPP), available at helyxhealth.org/notice-of-privacy-practices.

1. Information We Collect

Information you provide directly: such as your name, email address, phone number, and any information submitted through contact forms, appointment inquiries, or intake forms on the Site.
Automatically collected information: such as your IP address, browser type, device information, and pages visited, collected through cookies and similar technologies.

2. Cookies and Analytics

We use Google Analytics to understand how visitors use our Site and to improve our content and services. Google Analytics uses cookies to collect information such as pages visited, time on site, and general geographic location. This data is aggregated and does not identify you personally.

You can opt out of Google Analytics tracking by using the Google Analytics Opt-out Browser Add-on, or by adjusting your browser’s cookie settings to block cookies generally. Blocking cookies may affect your experience using the Site.

We do not currently use advertising or retargeting pixels (such as the Meta/Facebook Pixel).

3. How We Use Information

We use the information we collect to:

Respond to inquiries and appointment requests
Operate, maintain, and improve the Site
Communicate with you about our services
Comply with legal obligations

4. How We Share Information

We do not sell your personal information. We may share information with:

Service providers who help us operate the Site (e.g., hosting, analytics providers) under confidentiality obligations
Legal or regulatory authorities when required by law

5. Your Choices

You may contact us at any time to ask questions about this policy, request corrections, or opt out of non-essential communications.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect information collected through the Site. No method of transmission or storage is completely secure.

7. Children’s Privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date above reflects the most recent revision.

9. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:

Dr. Tony Masri, Helyx Health (Redwood Phoenix Medical Inc.), 912 Cole St, PMB 298, San Francisco, CA 94117
Email: info@helyxhealth.org