Helyx Health Accessibility Statement

Our Approach

Our working target is the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA. We do not claim conformance with that standard: the standard Helyx Health adopts will be confirmed by an accessibility audit, and this statement will be updated once testing supports it.

Our accessibility work is focused on:

• Keyboard access and visible focus indicators
• Logical headings, landmarks, labels, and reading order
• Sufficient color contrast, and information not conveyed by color alone
• Text alternatives for meaningful images
• Captions and transcripts for audio and video
• Accessible forms, instructions, errors, and status messages
• Support for zoom, text resizing, and responsive layouts
• Accessible documents, or an accessible alternative on request
• Testing with automated tools, keyboard-only navigation, screen readers, and people with disabilities

Need Assistance?

If you have difficulty accessing website content or completing an online task, please contact us:

Helyx Health (Redwood Phoenix Medical Inc.)
Email: info@helyxhealth.org
Mailing Address: 912 Cole St, PMB 298, San Francisco, CA 94117

Hours monitored: Administrative staff are available 9:00 AM – 5:00 PM Pacific Time, Monday–Friday. (Clinical appointment hours vary by provider and location.)

Please describe the page or feature involved, the format you need, and a way to contact you. Do not include unnecessary medical information in ordinary email.

Helyx Health will make reasonable efforts to provide the information or service through an accessible alternative while the issue is reviewed.

Feedback

Accessibility feedback is welcome. Reported barriers are recorded and tracked until they are resolved, and Helyx Health will follow up with you if you ask to hear back.